February 17, 2016
By James Hale
Healthcare, Marketing Trends, Technology
Wearables offer the potential to be a game changer for both patient care and healthcare marketing, but will they catch on widely enough to become more than a novelty?
May 1, 2015
By Jason Brown
Product, Service, Customer Service, Health System, Healthcare
Does a great product trump customer service? Not for most health systems. Can patients expect to receive quality care from both you and the competition? If so, your health system is probably a commodity and a great product alone isn’t enough. Get insights from BPD’s own customer service path as well as ideas for becoming the “Ritz Carlton of health systems.”